Refund policy

Return & Refund Policy

Last Updated: August 30, 2026

At CapNivo Store, we want you to be completely satisfied with your purchase. Since our products are imported caps, we carefully check every item before dispatch. However, if you receive a damaged, defective, incorrect, or otherwise eligible item, we are happy to assist you according to the policy below.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • You received a wrong product or wrong cap.
  • The cap arrived damaged or defective.
  • The product has a manufacturing defect.
  • The product is significantly different from what was ordered.

For a return to be accepted, the cap must:

  • Be unused and unworn.
  • Be in its original condition.
  • Have all original tags, labels, and packaging, where applicable.
  • Not have any stains, marks, odors, sweat, or signs of use.
  • Be returned with the original order details/invoice.

2. Change of Mind / Size Issues

Because caps are personal-wear items and many of our products are imported in limited quantities, change-of-mind returns are generally not accepted.

If you ordered the wrong size, color, style, or simply changed your mind, please contact us first. We may offer an exchange or store credit at our discretion, subject to product availability.

3. Damaged or Incorrect Orders

Please inspect your package when you receive it.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery and provide:

  • Your order number.
  • Clear photos of the product.
  • Clear photos of the packaging.
  • A short video, if necessary, showing the issue.

We will review your request and, if approved, arrange an exchange or refund.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or worn caps.
  • Caps with stains, sweat, perfume, makeup, or other marks.
  • Caps that have been washed or altered.
  • Products damaged after delivery due to customer handling.
  • Products without their original tags or packaging where applicable.
  • Items purchased as final sale.
  • Items returned after the applicable return period.

5. Return Shipping Charges

If the return is due to an error on our part, such as receiving a wrong, damaged, or defective product, CapNivo Store will cover the reasonable return shipping cost.

For approved exchanges or returns requested for reasons other than an error or defect on our part, the customer may be responsible for return shipping charges.

We recommend using a trackable courier service when returning an item. CapNivo Store is not responsible for items lost during return shipping unless the return shipping was arranged by us.

6. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method available for your order.

Refund processing times may vary depending on the payment method, bank, or payment provider. Please allow additional time for the refunded amount to appear in your account.

If a return does not meet our return conditions, the product may be sent back to the customer and a refund may not be issued.

7. Cash on Delivery Orders

For Cash on Delivery (COD) orders, if a refund is approved, we may request your bank account, Easypaisa, JazzCash, or other appropriate payment details so that the refund can be processed.

We will never ask for your ATM PIN, password, OTP, or other confidential banking credentials.

8. Exchanges

If you would like to exchange an eligible cap for another available product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested product is unavailable, we may offer store credit or a refund where applicable.

9. How to Request a Return

To request a return or refund, please contact CapNivo Store Customer Support with:

Order Number:
Customer Name:
Reason for Return:
Photos/Videos of the Product:

Please contact us through the contact details provided on our website.

Do not send any product back without first contacting us and receiving return instructions.

10. Important Note About Imported Products

CapNivo Store sells imported products. Minor differences in color, stitching, packaging, tags, or manufacturing details may occur between product batches and do not automatically qualify as a defect.

Product images are provided for representation, and actual colors may vary slightly depending on lighting, photography, and your device screen.

11. Policy Changes

CapNivo Store reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated date.

12. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact CapNivo Store Customer Support through the contact information available on our website.

Phone:+923269660221

We are always happy to help.